Jobs In The Hospitality Business: Are They For You?
Are You The Hospitality Type?
What sort of people take to hotel and hospitality work like a duck to water? Why, people who like seeing to other people’s needs! This may sound simplistic, but if you’re warm-hearted, patient and ebullient and have a polite and respectful manner – all signs that you are a people-person – you’ve got a career or two waiting for you in the hotels and hospitality field!
It also helps if you are familiar with the fact that there are no “types” which frequent establishments like hotels and restaurants. You’ll have to roll with the punches as you meet and greet hundreds, if not thousands, of different personalities – some demanding beyond belief, some reserved and some so very friendly and appreciative.
Hopefully, you’ll come across many more of the latter type, but, in the hospitality industry, it does help to find something likable about EVERYBODY. After all, your job is all about being hospitable – courteous, solicitous, accommodating –and about adding a thoughtful finishing touch to your customer’s stay.
There’s even a job for folks who lean towards the protective side; who fancy assuring the guests’ security and well-being. These jobs – that of a hotel detective –exist in the hospitality industry, as well.
Not Sure You Can Hack It? Find Out!
Above all else, hospitality personnel must know how to deal with a steady stream of clientele. Sometimes requests will be made of you by several different guests or customers at a time – perhaps as you’re assisting one, another requires your help post-haste, notwithstanding the fact that you’re otherwise engaged.
You must know how to segue smoothly from one guest’s concern to the other’s without a hint of exasperation or irritation.
It is this sort of highly tuned graciousness which makes for excellent employees anywhere, but more so if you are dealing with the myriad multitudes of paying customers you’ll run into in the hotel or hospitality business.
If you’re not sure that you have what it takes, why not call your local hotel (or the establishment where you are thinking of working) and ask them if you might trail a person who does exactly what you’re hoping to be able to do.
You wouldn’t have to tag along the entire day…just an hour or two.
Talk To Those Who’ve Done The Job
It pays to chat with pals who’ve done what you’re thinking of doing–even if the jobs were similar, but not identical.
You’re bound to be acquainted with someone who’s either worked in a hotel or in a restaurant at some point in their life.
Ask them to share their experience and advice.
For instance, if you’d like to be a Hotel Detective and to assure a secure stay for each and every guest, you might look up a buddy who moonlighted as a store detective when he retired from the police force.
No, it’s not the exact same gig, but word gets around in the hospitality and security arenas (as in most fields), and chances are that your buddy would know better than most what’s involved in being a hotel detective.
Hospitality Spots Always Hiring –Food Service and Much More
Let’s explore a few hotel or hospitality jobs that are always in season.
- In cosmopolitan cities or medium-sized towns where tourism is, as a rule, booming, you’re always going to have a need for staff in the larger hotel chains. For instance, if you are looking for work in Houston or New York City or in Salt Lake City, it helps to know that each hotel you approach will have a need for hundreds of wait staff. Knowing this, and keeping in mind that turnover happens frequently in the hospitality business, you should venture into your search expecting to be hired pretty quickly…if you make a good presentation, have relevant experience and have compiled a list of a few business references. You should also be able to communicate fairly well in the English language. Too, bilinguals or multilinguals are exceedingly welcomed, as they can better serve clients from other parts of the world, especially in cities which are popular tourist attractions.
- You will stand a good chance of getting a job if you are someone who can do the labor-intensive work that is the backbone of most hotels, motels, restaurants and inns. (Thankfully, in the hospitality industry, technology hasn’t – and won’t – replace a good, willing and skilled pair of hands.)
- Wait service personnel in the foodservice part of the industry is always being sought. As long as people have to eat, drink, travel, sleep and be entertained, you will find work as a waitress or waiter, banquet setter-upper (and server), chef, cook, cashier, and restaurant host or hostess. Remember that hotel operations have several restaurants and eateries open at all hours of the day and night, to accommodate their guests. Additionally, some upper-drawer cabarets or clubs, as well as some pricey restaurants, often hire coat and hat check out gals or guys, and bathroom attendants.
- Airlines have their own restaurants and restroom staff. Additionally, Amtrak-style trains which are designed for traveling from state to state have dining room service with the necessary wait staff.
- Inns and Bed-and-Breakfasts are smaller than hotels and are usually manned or womanned by family—the same persons who own and manage the business—but they sometimes hire outside help. If you are fortunate enough to find work of this sort, you’ll enjoy helping the owners of these cozy nooks help make their small groups of guests feel at home. Be enterprising and drop by one or two of these inns and see if they require any help in setting up, cleaning up or working the phones, and front desk (if there is one).
- Did you ever stop to think that the continual stream of customers that pass through one of these establishments got there through some form of sales or marketing? True, word of mouth is THE most highly prized method for deciding on a hotel or eatery, but advertising and promotion play an important part, too. Look into getting a job in Sales or Marketing. Public Relations staffers are also utilized by hotels and restaurants.
- Management will always be just as crucial as support staff in hospitality jobs. Someone has to handle all the overview, and, in the hospitality field, the executive titles are a bit more creative than in regular commerce. For instance, you’ll find work as an IT specialist, yes, but also as a Director of Maintenance, Director of Sales and Marketing; a Director or Manager of Banquets; and perhaps someone to supervise special events, such as seminars and conferences, weddings, anniversaries, birthdays or receptions.
In addition to the foodservice staff, don’t overlook the non-food support staff, such as office and administrative staff; janitorial and maintenance personnel; floral and decorations staffer; plumbers, electricians, reservation clerks, concierge, receptionists and accountants; bellhops, cleaning staff, dishwashers, valet parking attendants and guest advocates or guest representatives.